At Rafft, we strive to make moving around the city fast, convenient and eco-friendly. Our mission is to offer residents and visitors of Mumbai modern and affordable transport that helps avoid traffic jams and at the same time cares about the environment.
Our vision for the future is to transform urban transport, making it more sustainable and accessible to everyone. Rafft bikes and electric scooters help reduce the number of cars on the roads, reduce air pollution and make the urban environment more comfortable.
The Rafft story began with a simple question: how to make moving around Mumbai faster, more convenient and more eco-friendly? The idea came to our founders when they were stuck in a traffic jam on one of the city's busy streets and thought about how much time was wasted every day. They wanted to offer people an alternative that would allow them to move freely around the city without worrying about traffic jams and parking difficulties.
Inspired by the example of European cities, where renting bicycles and scooters has become commonplace, the founders decided to create their own unique project for Mumbai. In 2018, they began developing the concept of a company that would offer rental of modern and comfortable bicycles and electric scooters.
The beginning was not easy: it was necessary to select suitable models of transport, find convenient rental points and develop a user-friendly rental system. But thanks to the enthusiasm and perseverance of the team, the first park of bicycles and scooters was launched in early 2019.
Initially, our park consisted of several dozen bicycles and electric scooters, which were located in the most popular areas of the city. Despite the small start, Rafft quickly gained popularity due to its availability and ease of use.
We began to receive positive feedback from the first customers, who noted the ease of registration of rent and the high quality of our vehicles. People appreciated the opportunity to quickly get to work, walk along the embankment or explore new areas of the city without unnecessary worries.
Inspired by the success, we began to actively develop our service. New technologies were introduced: a mobile application that allows you to easily book and manage rentals, convenient tariff plans and loyalty programs for regular customers. We also expanded our network of rental points, opening new stations in different parts of Mumbai.
One of our major achievements was the creation of a partner network. We started collaborating with hotels, travel agencies and corporate clients, offering special rental conditions for their guests and employees. This allowed us to not only expand our customer base but also strengthen our brand in the market.
Today, Rafft is more than just a bike and scooter rental service. It is a lifestyle and a way to change the usual way of moving around the city. We strive to make Mumbai more comfortable for living by reducing the number of cars on the roads and offering an eco-friendly alternative.
We continue to work on improving our service by adding new transport models, opening new rental points and introducing innovative solutions. In the near future, we plan to expand our presence beyond Mumbai and introduce new types of eco-friendly transport.
Every day, we strive to make moving around the city easier and more enjoyable for everyone. We believe that sustainable and innovative solutions are the future of urban transport and are proud to offer them to the citizens and visitors of Mumbai.
Rafft is a story about the desire for change, the desire to make the city a better place and about people who believe that even small changes can make life brighter and more convenient. Thank you for choosing us!
Lightweight and comfortable bicycles for getting around the city. Ideal for short trips and long walks along the streets of Mumbai. Equipped with everything you need for a comfortable ride, including adjustable seats and reliable brakes.
A fast and eco-friendly way to get around the city. Our electric scooters have a long operating time on a single charge and are perfect for those who want to quickly get to work or meetings, bypassing traffic jams.
For those who love active trips outside the city or on rough terrain. These bikes with a durable frame and wide tires are suitable for more extreme conditions and allow you to explore the surroundings of Mumbai in comfort.
At Rafft, we understand the importance of speed and convenience in a big city like Mumbai. Our goal is to make bike and scooter rentals as easy and convenient as possible for you.
Mobile App: Our user-friendly mobile platform allows you to quickly find and book transport in just a few clicks. The app is available on both iOS and Android, giving you the ability to manage your rental right from your smartphone.
Intuitive Interface: We have designed the app with users in mind. Easy navigation and clear instructions will help you quickly familiarize yourself with the features. You can instantly find the nearest rental points, view available models and check out their specifications.
One-Click Booking: You can book a bike or scooter in advance or rent one on the spot. All you need to do is scan the QR code on the vehicle and you are ready to go!
Various tariff plans: We offer several tariff options so that everyone can choose what suits them best. Both hourly rentals and discounts for long-term use are available, which makes renting cost-effective.
Special offers and promotions: We regularly hold promotions and provide discounts for our regular customers. Follow the updates in the application so as not to miss out on great deals!
No hidden fees: We value transparency and trust. All tariffs are clearly stated, and you will always know how much you are paying for rent, without unexpected additions.
Wide network of stations: We have placed rental points in the most popular and convenient locations across Mumbai - in business centers, parks, shopping malls and near public transport. This allows you to easily find the nearest stations and not waste time searching.
Easy return: You can leave the rented vehicle at any of the available points, which makes the end of the trip as convenient as possible. No need to return to the original rental point - this saves you time and effort.
Support at every step: Our support team is ready to answer any of your questions and help if needed. You can contact us through the app or by phone, and we will be happy to provide the necessary assistance.
Routine checks: All our bikes and electric scooters undergo regular technical checks to ensure that they are in good working order. We monitor the condition of the brakes, wheels, batteries and other key components to ensure your safety on the road.
Qualified specialists: Our mechanics are professionals who have undergone special training. They know all the nuances of maintenance and repair, which allows us to maintain high safety standards.
Pre-rental inspection: Every time before the vehicle is rented, it undergoes a control inspection. We carefully check all the main elements to make sure everything works properly and that you can use it safely.
User instructions: When renting, we provide customers with detailed instructions on how to safely use a bicycle or scooter. We explain basic rules such as the correct use of brakes, safe speed, and traffic rules.
Protective accessories: To ensure your safety, we offer rental helmets and other accessories such as elbow pads and knee pads. This is additional protection for those who want to feel more confident during their ride.
Safety tips: Our team shares useful tips on how to stay safe on the road. We recommend avoiding busy streets, choosing safe routes, and always being attentive to others.
Vehicle condition assessment: We actively collect feedback from customers on the condition of the rented vehicle. Your opinion helps us identify and promptly eliminate possible problems, maintaining a high level of safety and reliability.
Real-time monitoring: Our vehicles are equipped with GPS navigators, which allows us to track their location and condition in real time. This allows us to quickly respond to unforeseen situations and maintain high levels of safety.
If you have any questions or problems during the rental process, you can always contact our customer support. We are ready to help you 24/7, ensuring your peace of mind and safety at every stage of the trip.